Privacy Policy

Updated 20/06/18

This privacy policy explains how Caterpillar Cards (‘we’) use personal information we collect from you.

Personal information we collect from you

Registration form

When you register with us, we collect the following information:

  • Title
  • Name and position at school / nursery
  • Address, phone number and email of school
  • IP address

This is collected to enable us to provide our services to you

 

Contact form

When you contact us, we collect the following information:

  • Full name
  • Name of school / nursery
  • Email address
  • IP address

This is collected to enable us to reply to your query.

When you use our registration or contact form this is sent securely using mycontactform, the form data is sent directly to us as well as being stored on their secure server. Please refer to their Privacy Policy.

The forms are not intended for use by persons under 18 years of age. We do not knowingly collect or maintain Personally Identifiable Information or Non-personally Identifiable Information from persons under 18 years of age, and no part of the Service is directed to persons under 18. If we learn that personal information of persons less than 18 years of age has been collected without verified parental consent, we will take reasonable and appropriate steps to delete this information.

All data from our forms is kept securely for a maximum of two years and then securely deleted, unless required by law. When using our forms, your data is entered on a secure page and then encrypted before being sent to us, and a copy sent to the email address you gave us, securely.

 

How we use the information we hold on you

We use your name, title, school address and telephone number to enable us to carry out your order. We use your email address to send you confirmation, answer your questions and send further information to fulfil our contract with you.

You may receive an email from us requesting any feedback after you have received your finished cards. We may also provide details of different ways you can leave a review if you choose. If you leave a review, we may display this on our website. However, this is done in an anonymised way.

We may show some of your class' art work, but no details are shared apart from the images.

 

How is your data stored?

All contact form data you supply us is stored securely on MyContactForm.com and our computers only. Neither we, nor MyContactForm will share your information with any third party unless there is a legal reason to do so.

MyContactForm is in a destination outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EAA. Regardless of location or whether the person is an employee or contractor, we will impost the same data protection safeguards the we deploy inside the EAA.  All contact form information is accessible by our website manager. This information is used by the website manger as explained in this policy and is kept confidential and secure.

 

Marketing

We do not use your details for any marketing, nor do we pass your details onto any third party.

 

Cookies

We collect anonymous tracking information via Google Analytics, Google Webmaster Console and Bing to better understand how visitors use our website. This information is kept for two years. Please refer to our Cookie Policy for further information.

 

Retaining personal information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this policy, to meet contractual requirements and legal obligations.  We review our retention periods for personal information on a regular basis. When your information is no longer required, we will ensure it is disposed of securely.

 

Data Security

No data transmission over the Internet can be guaranteed to be secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your personal information in accordance with applicable data protection legislative requirements.  We have put in places procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach as required by regulations.

 

Access to your information

You have a right of access to the information we hold on you, as well as the right to request we amend it or delete it, unless prohibited by law. This will be done within 30 days of the request. There is no charge to access, update or delete your information.  You can contact us to request this by email: contact@caterpillarcards.co.uk or by post to: Stephen Frank, Caterpillar Cards, 6 The Mead Business Centre, Mead Lane, Hertford, Herts, United Kingdom, SG13 7BJ.